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Career Opportunities

HelpDesk Support Technician
15 Mar 2007

Position Responsibilities

  • Research and resolves customer issues related to the use, installation and configuration of the eCampaignPro web based email marketing software.
  • Assists clients in with the creation of their email marketing campaigns.
  • Logs the history and resolution of all client interactions in eCampaignPro content management system.
  • Analyzes and identifies trends in issue reporting and devises preventive solutions.
  • Maintains up-to-date knowledge of eCampaignPro software, related third-party hardware security key technology as well as external environments (Windows, browsers, IOS, etc.).
  • Assists with pre-release software testing as required.
  • Document issues and provides feedback to the Software Development Team.
Position Requirements

Skills/Qualifications
  • 1+ years help desk experience.
  • Associate's degree in computer related field or equivalent work experience.
  • Strong understanding of how to trouble shoot and resolve customer issues.
  • Good understanding of email marketing best practices.
  • Experience with web browsers on Windows and Mac platforms.
Characteristics
  • Customer service minded.
  • Excellent troubleshooting and problem solving skills.
  • Able to communicate instructions in a clear and concise manner.
  • Comfortable multitasking.
  • Able to work independently as well as part of a team.


Salary based on experience.

This position is located in Sarasota, FL. Local candidates preferred. No third party vendors will be considered for this position.

Qualified candidates should submit a resume to: resume@xltech.net

NO PHONE CALLS PLEASE!




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